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We have a substantial and constantly up-dated Survey database which clients can access on an ad hoc basis. The Survey Database covers Products, Markets, Industries and Companies.


Data can be cross-referenced and correlated to produce significant relational matrices and analyses.


These surveys cover many functional areas, including:-

Market Surveys

Ad Tracking Surveys

Administration Surveys

Adverse Market Factors Surveys

Advertising Performance Surveys

Advertising Research Surveys

Advertising Surveys


B2B Market Estimation

B2B Market Research Surveys

Brand Association Surveys

Brand Attribute Surveys

Brand Awareness Surveys

Brand Equity Surveys

Brand Name Surveys

Buyer Decision Processes Surveys


Commercial Eye Tracking Surveys

Concept Testing Surveys

Consumer Market Research

Consumer Surveys

Cool hunting Surveys

Copy Testing Surveys

Customer Attitude Surveys

Customer Feedback Surveys

Customer Loyalty Surveys

Customer Opinion Surveys

Customer Satisfaction
    Measurement

Customer Satisfaction Surveys

Customer Satisfaction Surveys

Customer Service Satisfaction

Customer Service Surveys

Customer Surveys


Demand Estimation Surveys

Demographic Surveys

Distribution Channel Attitude
    Surveys

Distribution Channel Audits Surveys

Distribution Channel Feedback

Distribution Channel Interaction

Distribution Channel Motivation

Distribution Channel Opinion
    Surveys


Packaging Surveys

Point of Sale Attitude Surveys

Point of Sale Feedback Surveys

Point of Sale Interaction Surveys

Point of Sale Motivation Survey

Point of Sale Opinion Survey

Point of Sale Retention Survey

Point of Sale Satisfaction Surveys

Point of Sale Surveys

Positioning Research Surveys

Price Elasticity Testing Surveys

Pricing Surveys

Process Surveys

Product Performance Surveys

Product Surveys

Professional Surveys


Qualitative Surveys

Quantitative Surveys


Retail Market Research


Sales Forecasting Surveys

Segmentation Research Surveys

Selling Performance Surveys

Selling Surveys

Store Audit Surveys


Technology Market Research

Technology Market Research
    Projects

Telephone Surveys

Terms of Business Surveys

Test Marketing Surveys

Transborder Markets Surveys


Viral Marketing Research Surveys


Distribution Channel Retention

Distribution Channel Satisfaction

Distribution Channel Surveys

Distributor Attitude Surveys

Distributor Feedback Surveys

Distributor Interaction Surveys

Distributor Motivation Survey

Distributor Opinion Survey

Distributor Retention Survey

Distributor Satisfaction Surveys

Distributor Surveys


Employee Attitude Surveys

Employee Feedback Surveys

Employee Interaction Surveys

Employee Motivation Survey

Employee Opinion Survey

Employee Retention Survey

Employee Satisfaction Surveys

Employee Surveys


Field Research


Global Technology Surveys


Image Surveys

International Market Surveys

Internet Strategic Surveys

ISO 9001 Surveys


Mail Surveys

Market Performance

Market Profitability Surveys

Market Research Survey

Market Segmentation Surveys

Market Surveys

Marketing & Advertising Surveys

Marketing Effectiveness Surveys

Marketing Surveys

Marketing Surveys

Mystery Consumer or Mystery
    Shopping Surveys


Online Panel Surveys


There is a significant Corporate / Company Survey database which can be accessed. These cover many survey areas, including:-


more>

COMPANY CORPORATE SURVEY FINDINGS

~ COMPANY CORPORATE SURVEYS

~ SURVEY OF COMPANY CORPORATE END USERS

~ SURVEY OF COMPANY CORPORATE SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPANY CORPORATE BUYERS

~ SURVEY OF COMPANY CORPORATE PERFORMANCE

 

CORPORATE COVERAGE

~ CORPORATE SURVEY FINDINGS

~ CORPORATE END USERS SURVEYS

~ ~ CORPORATE END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

 

~ CORPORATE SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ CORPORATE SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY + UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY & UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT REJECT / RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

 

~ CORPORATE COMMERCIAL USERS SURVEYS

~ ~ CORPORATE COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

 

~ CORPORATE PERFORMANCE SURVEYS

~ ~ CORPORATE PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

 
 

COMPANY SECTOR SURVEY FINDINGS

~ COMPANY SECTOR SURVEYS

~ SURVEY OF COMPANY SECTOR END USERS

~ SURVEY OF COMPANY SECTOR SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPANY SECTOR BUYERS

~ SURVEY OF COMPANY SECTOR PERFORMANCE

SECTOR COVERAGE

~ COMPANY SECTOR SURVEY FINDINGS

~ COMPANY SECTOR END USERS SURVEYS

~ ~ SECTOR END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

 

~ COMPANY SECTOR SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ SECTOR SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

 

~ COMPANY SECTOR COMMERCIAL USERS SURVEYS

~ ~ SECTOR COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

 

~ COMPANY SECTOR PERFORMANCE SURVEYS

~ ~ SECTOR PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

 
 

COMPETITOR SURVEY FINDINGS

~ COMPETITOR SURVEYS

~ SURVEY OF COMPETITOR END USERS

~ SURVEY OF COMPETITOR SERVICE NETWORKS + DISTRIBUTION

~ SURVEY OF COMPETITOR BUYERS

~ SURVEY OF COMPETITOR PERFORMANCE

 

CORPORATE COVERAGE

~ COMPETITOR END USERS SURVEYS

~ ~ COMPETITOR END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

 

~ COMPETITOR SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ COMPETITOR SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH COMPANY'S PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF SUPPLIES RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY ORDERING PROCEDURES + FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH COMPANY CREDIT + OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM COMPANY

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

 

~ COMPETITOR COMMERCIAL USERS SURVEYS

~ ~ COMPETITOR COMMERCIAL USERS SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH THE COMPANY

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

 

~ COMPETITOR PERFORMANCE SURVEYS

~ ~ COMPETITOR PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Relative Credibility: Company Level

~ ~ Relative Credibility: Branch/Outlet Level

~ ~ Relative Credibility: Company Managers

~ ~ Relative Credibility: Company Staff

~ ~ Relative Credibility: Specialist Company Staff

~ ~ Relative Credibility: Company Contracts & Documentation

~ ~ Relative Credibility: Company Advertising

~ ~ Relative Customer Confidence at Company Level

~ ~ Relative Customer Confidence at Branch/Outlet Level

~ ~ Relative Customer Confidence in Company Managers

~ ~ Relative Customer Confidence in Company Staff

~ ~ Relative Customer Confidence in Specialist Company Staff

~ ~ Relative Customer Confidence in Company Contracts & Documentation

~ ~ Relative Customer Confidence in Company Advertising

~ ~ Relative Reputation at Company Level

~ ~ Relative Reputation at Branch/Outlet Level

~ ~ Relative Reputation of Company Managers

~ ~ Relative Reputation of Company Staff

~ ~ Relative Reputation of Specialist Company Staff

~ ~ Relative Staff Efficiency: Company Level

~ ~ Relative Staff Efficiency: Branch/Outlet Level

~ ~ Relative Staff Efficiency: Company Managers

~ ~ Relative Staff Efficiency: Company Staff

~ ~ Relative Staff Efficiency: Specialist Company Staff

~ ~ Relative Staff Efficiency: Contracts & Documentation

~ ~ Relative Staff Efficiency: Problem Solving

~ ~ Relative Staff Performance: Company Level

~ ~ Relative Staff Performance: Branch/Outlet Level

~ ~ Relative Staff Performance: Company Managers

~ ~ Relative Staff Performance: Company Staff

~ ~ Relative Staff Performance: Specialist Company Staff

~ ~ Relative Staff Performance: Contracts & Documentation

~ ~ Relative Staff Performance: Overall Customer Handling

~ ~ Relative Staff Integrity: Company Level

~ ~ Relative Staff Integrity: Branch/Outlet Level

~ ~ Relative Staff Integrity: Company Managers

~ ~ Relative Staff Integrity: Company Staff

~ ~ Relative Staff Integrity: Specialist Company Staff

~ ~ Relative Staff Integrity: Contracts & Documentation

~ ~ Relative Staff Integrity: Advertising & Promotions

~ ~ Relative Truth & Honesty: Company Level

~ ~ Relative Truth & Honesty: Branch/Outlet Level

~ ~ Relative Truth & Honesty: Company Managers

~ ~ Relative Truth & Honesty: Company Staff

~ ~ Relative Truth & Honesty: Specialist Company Staff

~ ~ Relative Truth & Honesty: Contracts & Documentation

~ ~ Relative Truth & Honesty: Advertising & Promotions

~ ~ Relative Written Communications: Company Level

~ ~ Relative Written Communications: Branch/Outlet Level

~ ~ Relative Written Communications: Company Managers

~ ~ Relative Written Communications: Company Staff

~ ~ Relative Written Communications: Specialist Company Staff

~ ~ Relative Written Communications: Contractual

~ ~ Relative Written Communications: Correspondence

~ ~ Relative Verbal Contact: Company Level

~ ~ Relative Verbal Contact: Branch/Outlet Level

~ ~ Relative Verbal Contact: Company Managers

~ ~ Relative Verbal Contact: Company Staff

~ ~ Relative Verbal Contact: Specialist Company Staff

~ ~ Relative Customer Handling: Company Level

~ ~ Relative Customer Handling: Branch/Outlet Level

~ ~ Relative Customer Handling: Company Managers

~ ~ Relative Customer Handling: Company Staff

~ ~ Relative Customer Handling: Specialist Company Staff

~ ~ Relative Customer Complaint Handling: Company Level

~ ~ Relative Customer Complaint Handling: Branch/Outlet Level

~ ~ Relative Customer Complaint Handling: Company Managers

~ ~ Relative Customer Complaint Handling: Company Staff

~ ~ Relative Customer Complaint Handling: Specialist Company Staff

~ ~ Relative Customer Problem Solving: Company Level

~ ~ Relative Customer Problem Solving: Branch/Outlet Level

~ ~ Relative Customer Problem Solving: Company Managers

~ ~ Relative Customer Problem Solving: Company Staff

~ ~ Relative Customer Problem Solving: Specialist Company Staff

~ ~ Relative Customer Comprehension of Product: Company Level

~ ~ Relative Customer Comprehension of Product: Branch/Outlet Level

~ ~ Relative Staff Comprehension of Product: Company Managers

~ ~ Relative Staff Comprehension of Product: Company Staff

~ ~ Relative Staff Comprehension of Product: Specialist Company Staff

~ ~ Relative Customer Awareness of Product: Company Level

~ ~ Relative Customer Awareness of Product: Branch/Outlet Level

~ ~ Relative Staff Awareness of Product: Company Managers

~ ~ Relative Staff Awareness of Product: Company Staff

~ ~ Relative Staff Awareness of Product: Specialist Company Staff

~ ~ Relative Customer Confidence in Product: Company Level

~ ~ Relative Customer Confidence in Product: Branch/Outlet Level

~ ~ Relative Staff Confidence in Product: Company Managers

~ ~ Relative Staff Confidence in Product: Company Staff

~ ~ Relative Staff Confidence in Product: Specialist Company Staff

~ ~ Relative Customer Service: Company Level

~ ~ Relative Customer Service: Branch/Outlet Level

~ ~ Relative Customer Service: Company Managers

~ ~ Relative Customer Service: Company Staff

~ ~ Relative Customer Service: Specialist Company Staff

~ ~ Relative Customer Service: Contracts & Documentation

~ ~ Relative Initial Customer Response: Company Level

~ ~ Relative Initial Customer Response: Branch/Outlet Level

~ ~ Relative Initial Customer Response: Company Managers

~ ~ Relative Initial Customer Response: Company Staff

~ ~ Relative Initial Customer Response: Specialist Company Staff

~ ~ Relative Information for Customers: Company Level

~ ~ Relative Information for Customers: Branch/Outlet Level

~ ~ Relative Information for Customers: Company Managers

~ ~ Relative Information for Customers: Company Staff

~ ~ Relative Information for Customers: Specialist Company Staff

~ ~ Relative Promotional Activity: Company Level

~ ~ Relative Promotional Activity: Branch/Outlet Level

~ ~ Relative Advertising Posture: Company Level

~ ~ Relative Advertising Posture: Branch/Outlet Level

~ ~ Relative Contract Documentation: Company Level

~ ~ Relative Contract Documentation: Branch/Outlet Level

 
 

NATIONAL SURVEYS: PRODUCTS

~ NATIONAL SURVEY OF END USERS

~ NATIONAL SURVEY OF SERVICE NETWORKS + DISTRIBUTION

~ NATIONAL SURVEY OF BUYERS

~ NATIONAL INDUSTRY PERFORMANCE SURVEYS

~ NATIONAL END USERS SURVEYS

~ ~ ~ NATIONAL END USERS SURVEY - INTRODUCTION

~ ~ CURRENT PURCHASING CRITERIA

~ ~ PERCEPTIONS OF FOREIGN SUPPLIERS

~ ~ WILLINGNESS TO PURCHASE FOREIGN BRANDS

~ ~ REACTION TO ADVERTISING + SALES PROMOTION

~ ~ REACTION TO P.O.S. + MERCHANDISING

~ ~ SATISFACTION WITH PRODUCT QUALITY

~ ~ SATISFACTION WITH PRODUCT DESIGN

~ ~ SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ SATISFACTION WITH EXISTING PRODUCTS + SERVICES

~ ~ SATISFACTION WITH EXISTING END USER LEVEL

~ ~ SATISFACTION WITH PRODUCT LEVELS

~ ~ SATISFACTION WITH EXISTING METHODS OF SUPPLY

~ ~ SATISFACTION WITH PRODUCT PACKAGING

~ ~ SATISFACTION WITH PRODUCT PACKAGING DESIGN

~ ~ ATTITUDES TOWARDS DISCOUNT / OWN-BRAND PRODUCTS

~ ~ PRODUCT AWARENESS

~ ~ THE QUALITY -V- PRICE QUESTION

~ ~ THE AVAILABILITY -V- PRICE QUESTION

~ ~ PRICE SENSITIVITY

~ ~ FUTURE TRENDS IN PURCHASING CRITERIA

 

~ NATIONAL SERVICE NETWORKS + DISTRIBUTION SURVEYS

~ ~ ~ NATIONAL SERVICE NETWORKS + DISTRIBUTION SURVEYS - INTRODUCTION

~ ~ END USER LEVEL' CURRENT PURCHASING CRITERIA

~ ~ END USER LEVEL: SOURCE OF SUPPLY

~ ~ END USER LEVEL: SUPPLIER LOYALTY

~ ~ END USER LEVEL: ORDERING PROCEDURES

~ ~ END USER LEVEL: PRODUCT DELIVERY

~ ~ END USER LEVEL: METHOD OF PAYMENT

~ ~ END USER LEVEL: REACTIONS TO ADVERTISING + SALES PROMOTION

~ ~ END USER LEVEL: PRODUCT RETURNS RATE

~ ~ END USER LEVEL: PRODUCT REJECT RATE

~ ~ END USER LEVEL: PRODUCT REJECT/RETURN RATE AFTER PURCHASE

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING SUPPLIERS & SOURCES

~ ~ END USER LEVEL: SATISFACTION WITH EXISTING METHODS OF SUPPLY & DISTRIBUTION

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCERS' PRODUCT LEVELS

~ ~ END USER LEVEL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ END USER LEVEL: SATISFACTION WITH QUALITY & SPECIFICATIONS OF PRODUCTS

~ ~ END USER LEVEL: SATISFACTION WITH PURCHASE FREQUENCY & UP-TAKE

~ ~ END USER LEVEL: SATISFACTION WITH ORDERING PROCEDURES

~ ~ END USER LEVEL: SATISFACTION WITH TERMS OF TRADING

~ ~ END USER LEVEL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM PRODUCERS

~ ~ END USER LEVEL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL & OTHER ASSISTANCE RECEIVED

~ ~ END USER LEVEL: SATISFACTION WITH TECHNICAL DOCUMENTATION / INSTRUCTIONS

~ ~ COMMERCIAL CURRENT PURCHASING CRITERIA

~ ~ COMMERCIAL PURCHASING CRITERIA - FUTURE TRENDS

~ ~ COMMERCIAL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ COMMERCIAL: THE QUALITY -v- PRICE QUESTION

~ ~ COMMERCIAL: ATTITUDES TOWARDS DISCOUNT / UNBRANDED / OWN-BRAND PRODUCTS

~ ~ COMMERCIAL: FREQUENCY OF PURCHASE/S

~ ~ COMMERCIAL: BUYING PATTERNS

~ ~ COMMERCIAL: MODE OF ORDERING BY END USER LEVEL

~ ~ COMMERCIAL: DELIVERY / SERVICE AREA

~ ~ COMMERCIAL: SALES PER CUSTOMER

~ ~ COMMERCIAL: MODE OF PAYMENT BY END USER LEVEL

~ ~ COMMERCIAL: DISCOUNTS OFFERED TO END USER LEVEL

~ ~ COMMERCIAL: END USER LEVEL ATTITUDE TOWARDS PRICE -v- AVAILABILITY

~ ~ COMMERCIAL: PRODUCT DELIVERY TO END USER LEVEL

~ ~ COMMERCIAL: SUPPLIER LOYALTY

~ ~ COMMERCIAL: NUMBER OF COMPETITIVE PRODUCERS REPRESENTED

~ ~ COMMERCIAL: DEALERS SALES PROMOTIONAL ACTIVITIES TO THEIR END USER LEVEL

~ ~ COMMERCIAL: DEALERS SALES PROMOTIONAL ACTIVITIES MIX

~ ~ COMMERCIAL: PRODUCERS SALES PROMOTION MOST INFLUENCING DEALERS

~ ~ COMMERCIAL: INVENTORY FINANCING

~ ~ COMMERCIAL: DEALERS PROBLEMS WITH PRODUCTS

~ ~ COMMERCIAL: EXPERIENCES OF WARRANTY / REJECT CLAIMS

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCT AVAILABILITY

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS PRODUCT LEVELS

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS ABILITY TO FULFILL ORDERS ON TIME

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS PURCHASE FREQUENCY + UP-TAKE

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS ORDERING PROCEDURES & FORMALITIES

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS TERMS OF TRADING

~ ~ COMMERCIAL: SATISFACTION WITH PRODUCERS CREDIT & OTHER FINANCIAL DETAILS

~ ~ COMMERCIAL: SATISFACTION WITH OWN PRODUCT OFFERINGS

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING PRODUCTS + PRODUCT RANGES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING SUPPLIERS + SOURCES

~ ~ COMMERCIAL: SATISFACTION WITH EXISTING METHODS OF SUPPLY + DISTRIBUTION

~ ~ COMMERCIAL: SATISFACTION WITH QUALITY + SPECIFICATIONS OF PRODUCTS

~ ~ COMMERCIAL: SATISFACTION WITH AFTER-SALES SERVICES RECEIVED FROM PRODUCERS

~ ~ COMMERCIAL: SATISFACTION WITH AVAILABILITY OF ADVERTISING SUPPORT

~ ~ COMMERCIAL: SATISFACTION WITH TECHNICAL + OTHER ASSISTANCE RECEIVED

~ ~ COMMERCIAL: SATISFACTION WITH DOCUMENTATION / INSTRUCTIONS

~ ~ END USER LEVEL: BUYING PATTERNS

~ ~ END USER LEVEL: FREQUENCY OF PURCHASE/S

~ ~ END USER LEVEL: ATTITUDES TOWARDS DISCOUNT / OWN-BRAND PRODUCTS

~ ~ END USER LEVEL: THE QUALITY -v- PRICE QUESTION

~ ~ END USER LEVEL: THE AVAILABILITY -v- PRICE QUESTION

~ ~ END USER LEVEL' PURCHASING CRITERIA - FUTURE TRENDS

 

~ NATIONAL BUYER SURVEYS

~ ~ ~ NATIONAL BUYER SURVEYS - INTRODUCTION

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ END USER LEVEL: PERSON/S NEGOTIATING TERMS

~ ~ END USER LEVEL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ END USER LEVEL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO RE-ORDER

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

~ ~ COMMERCIAL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ COMMERCIAL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE OFFERED

~ ~ COMMERCIAL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ COMMERCIAL: PERSON/S EVALUATING PRODUCTS + BRANDS AVAILABLE

~ ~ COMMERCIAL: PERSON/S SURVEYING PRODUCERS + SEEKING QUOTATIONS

~ ~ COMMERCIAL: PERSON/S NEGOTIATING TERMS WITH PRODUCERS

~ ~ COMMERCIAL: PERSON/S APPROVING / AUTHORIZING ORDER/S

~ ~ COMMERCIAL: PERSON/S MONITORING RESULTS OF PURCHASES + SALES

~ ~ END USER LEVEL: PERSON/S SURVEYING SUPPLIERS + SEEKING QUOTATIONS

~ ~ END USER LEVEL: PERSON/S EVALUATING PRODUCTS & BRANDS AVAILABLE

~ ~ END USER LEVEL: PERSON/S PREPARING ORDERS / SPECIFICATIONS FOR PURCHASES

~ ~ END USER LEVEL: PERSON/S DECIDING WHAT PRODUCTS / BRANDS ARE TO BE BOUGHT

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INTRODUCE NEW PRODUCTS OR BRANDS

~ ~ END USER LEVEL: PERSON/S INITIATING DECISION TO INCREASE PURCHASES

 

~ NATIONAL INDUSTRY PERFORMANCE SURVEYS

~ ~ ~ NATIONAL INDUSTRY PERFORMANCE SURVEYS - INTRODUCTION

~ ~ Credibility: Company Level

~ ~ Customer Confidence at Company Level

~ ~ Customer Confidence at Branch/Outlet Level

~ ~ Customer Confidence in Company Managers

~ ~ Customer Confidence in Company Staff

~ ~ Customer Confidence in Specialist Company Staff

~ ~ Customer Confidence in Company Contracts & Documentation

~ ~ Customer Confidence in Company Advertising

~ ~ Reputation at Company Level

~ ~ Reputation at Branch/Outlet Level

~ ~ Reputation of Company Managers

~ ~ Reputation of Company Staff

~ ~ Reputation of Specialist Company Staff

~ ~ Staff Efficiency: Company Level

~ ~ Staff Efficiency: Branch/Outlet Level

~ ~ Staff Efficiency: Company Managers

~ ~ Staff Efficiency: Company Staff

~ ~ Staff Efficiency: Specialist Company Staff

~ ~ Staff Efficiency: Contracts & Documentation

~ ~ Staff Efficiency: Problem Solving

~ ~ Staff Performance: Company Level

~ ~ Staff Performance: Branch/Outlet Level

~ ~ Staff Performance: Company Managers

~ ~ Staff Performance: Company Staff

~ ~ Staff Performance: Specialist Company Staff

~ ~ Staff Performance: Contracts & Documentation

~ ~ Staff Performance: Overall Customer Handling

~ ~ Staff Integrity: Company Level

~ ~ Staff Integrity: Branch/Outlet Level

~ ~ Staff Integrity: Company Managers

~ ~ Staff Integrity: Company Staff

~ ~ Staff Integrity: Specialist Company Staff

~ ~ Staff Integrity: Contracts & Documentation

~ ~ Staff Integrity: Advertising & Promotions

~ ~ Truth & Honesty: Company Level

~ ~ Truth & Honesty: Branch/Outlet Level

~ ~ Truth & Honesty: Company Managers

~ ~ Truth & Honesty: Company Staff

~ ~ Truth & Honesty: Specialist Company Staff

~ ~ Truth & Honesty: Contracts & Documentation

~ ~ Truth & Honesty: Advertising & Promotions

~ ~ Written Communications: Company Level

~ ~ Written Communications: Branch/Outlet Level

~ ~ Written Communications: Company Managers

~ ~ Written Communications: Company Staff

~ ~ Written Communications: Specialist Company Staff

~ ~ Written Communications: Contractual

~ ~ Written Communications: Correspondence

~ ~ Verbal Contact: Company Level

~ ~ Verbal Contact: Branch/Outlet Level

~ ~ Verbal Contact: Company Managers

~ ~ Verbal Contact: Company Staff

~ ~ Verbal Contact: Specialist Company Staff

~ ~ Customer Handling: Company Level

~ ~ Customer Handling: Branch/Outlet Level

~ ~ Customer Handling: Company Managers

~ ~ Customer Handling: Company Staff

~ ~ Customer Handling: Specialist Company Staff

~ ~ Customer Complaint Handling: Company Level

~ ~ Customer Complaint Handling: Branch/Outlet Level

~ ~ Customer Complaint Handling: Company Managers

~ ~ Customer Complaint Handling: Company Staff

~ ~ Customer Complaint Handling: Specialist Company Staff

~ ~ Customer Problem Solving: Company Level

~ ~ Customer Problem Solving: Branch/Outlet Level

~ ~ Customer Problem Solving: Company Managers

~ ~ Customer Problem Solving: Company Staff

~ ~ Customer Problem Solving: Specialist Company Staff

~ ~ Customer Comprehension of Product: Company Level

~ ~ Customer Comprehension of Product: Branch/Outlet Level

~ ~ Staff Comprehension of Product: Company Managers

~ ~ Staff Comprehension of Product: Company Staff

~ ~ Staff Comprehension of Product: Specialist Company Staff

~ ~ Customer Awareness of Product: Company Level

~ ~ Customer Awareness of Product: Branch/Outlet Level

~ ~ Staff Awareness of Product: Company Managers

~ ~ Staff Awareness of Product: Company Staff

~ ~ Staff Awareness of Product: Specialist Company Staff

~ ~ Customer Confidence in Product: Company Level

~ ~ Customer Confidence in Product: Branch/Outlet Level

~ ~ Staff Confidence in Product: Company Managers

~ ~ Staff Confidence in Product: Company Staff

~ ~ Staff Confidence in Product: Specialist Company Staff

~ ~ Customer Service: Company Level

~ ~ Customer Service: Branch/Outlet Level

~ ~ Customer Service: Company Managers

~ ~ Customer Service: Company Staff

~ ~ Customer Service: Specialist Company Staff

~ ~ Customer Service: Contracts & Documentation

~ ~ Initial Customer Response: Company Level

~ ~ Initial Customer Response: Branch/Outlet Level

~ ~ Initial Customer Response: Company Managers

~ ~ Initial Customer Response: Company Staff

~ ~ Initial Customer Response: Specialist Company Staff

~ ~ Information for Customers: Company Level

~ ~ Information for Customers: Branch/Outlet Level

~ ~ Information for Customers: Company Managers

~ ~ Information for Customers: Company Staff

~ ~ Information for Customers: Specialist Company Staff

~ ~ Promotional Activity: Company Level

~ ~ Promotional Activity: Branch/Outlet Level

~ ~ Advertising Posture: Company Level

~ ~ Advertising Posture: Branch/Outlet Level

~ ~ Contract Documentation: Company Level

~ ~ Contract Documentation: Branch/Outlet Level

~ ~ Credibility: Company Advertising

~ ~ Credibility: Company Contracts & Documentation

~ ~ Credibility: Specialist Company Staff

~ ~ Credibility: Company Staff

~ ~ Credibility: Company Managers

~ ~ Credibility: Branch/Outlet Level

 
 

NATIONAL END USERS PROFILES

~ NATIONAL END USERS PROFILES

~ NATIONAL END USERS PROFILE DEFINITIONS

~ ~ ~ SOCIAL CLASS DEFINITIONS

~ ~ ~ USER PROFILES




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